Refund and Returns Policy

Absolutely! Here’s your complete and updated Thriveonix Store Refund & Return Policy tailored for the U.S. market, with the correct email (tbcooper@socal.rr.com) and added return policy content:

Thriveonix Store Refund & Return Policy (USA)

Effective Date: January 1, 2025

At Thriveonix, your satisfaction is our priority. If you’re not 100% happy with your purchase, we’re committed to making it right with a straightforward refund and return process designed for our U.S. customers.

1. Return Policy

You may return most new, unopened items within 30 days of delivery for a full or partial refund. To be eligible:

The product must be unused, unworn, and in original packaging.
You must provide a receipt or proof of purchase.
The item must be free from signs of wear, damage, or alterations.

🔁 We do not accept returns on perishable items, clearance or final sale items, and custom-made or personalized products.

2. How to Initiate a Return

To initiate a return:

Contact our support team at tbcooper@socal.rr.com with your order number and reason for return.
We’ll respond within 1–2 business days with return instructions and a Return Authorization Number (RAN).
Ship the product back to the return address we provide. Once received and inspected, we’ll notify you of the approval or rejection of your return.

Please do not send items back without receiving a return authorization first, as this may delay your refund.

3. Refund Policy

If your return is approved, your refund will be processed back to your original payment method within 5–10 business days.

Shipping charges are non-refundable, unless the return is due to a Thriveonix error.
If your return is rejected (e.g., used item, missing parts), we will notify you with next steps.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Damaged, Defective, or Incorrect Orders

If your item arrived damaged, defective, or was not what you ordered:

Contact us within 7 days of delivery at tbcooper@socal.rr.com.
Include your order number and clear photos or video of the issue.
We’ll offer a replacement or full refund at no extra cost to you.

5. Late or Missing Refunds

If you haven’t received your refund:

First, check your bank or credit card account.
Then contact your payment provider—it may take some time before your refund is officially posted.
If you’ve done both and still haven’t received your refund after 10 business days, contact us at tbcooper@socal.rr.com.

6. Exchanges

We’re happy to replace items if they’re defective or damaged. If you need to exchange a product for the same item, contact us at tbcooper@socal.rr.com with your order details.